Jira Mail Handler is a powerful tool that helps you manage your email notifications and integrate them seamlessly with your Jira project management workflow. In this article, we’ll take you on a step-by-step journey to master Jira Mail Handler and unlock its full potential.
What is Jira Mail Handler?
Jira Mail Handler is a Jira plugin that enables you to process incoming emails and create new issues, comments, or perform other actions in your Jira project. It allows you to automate tasks, reduce manual work, and increase productivity. With Jira Mail Handler, you can:
- Convert emails into Jira issues
- Add comments to existing issues
- Assign tasks to team members
- Create custom workflows
- And more!
Setting Up Jira Mail Handler
To get started with Jira Mail Handler, you’ll need to:
- Install and configure the Jira Mail Handler plugin in your Jira instance
- Set up an email account to receive incoming emails
- Configure the Mail Handler settings to match your project needs
Installing and Configuring the Plugin
Follow these steps to install and configure the Jira Mail Handler plugin:
1. Log in to your Jira instance as an administrator
2. Click on the gear icon in the top right corner and select "Add-ons"
3. Search for "Jira Mail Handler" and click "Install"
4. Wait for the installation process to complete
5. Click "Configure" and follow the setup wizard to complete the installationSetting Up an Email Account
To receive incoming emails, you’ll need to set up an email account. You can use a dedicated email address or a shared mailbox. Make sure to:
- Set up an email client or use a mail server
- Configure the email account to forward incoming emails to Jira Mail Handler
Configuring Mail Handler Settings
Configure the Mail Handler settings to match your project needs. You can set up:
- Project mapping: map incoming emails to specific Jira projects
- Issue creation: define how emails are converted into Jira issues
- Comment creation: configure how comments are added to existing issues
- Workflow automation: set up custom workflows and automate tasks
| Setting | Description |
|---|---|
| Project Mapping | Map incoming emails to specific Jira projects |
| Issue Creation | Define how emails are converted into Jira issues |
| Comment Creation | Configure how comments are added to existing issues |
| Workflow Automation | Set up custom workflows and automate tasks |
Using Jira Mail Handler
Now that you’ve set up Jira Mail Handler, let’s explore how to use it to process incoming emails and automate tasks.
Processing Incoming Emails
Jira Mail Handler processes incoming emails using a combination of:
- Triggers: define when and how emails are processed
- Conditions: filter emails based on specific criteria
- Actions: perform tasks such as creating issues or comments
Example Trigger:
Trigger: New email received
Condition: Email subject contains "Support Request"
Action: Create new issue in project "Support" with priority "High"Creating Custom Workflows
Jira Mail Handler allows you to create custom workflows using its built-in workflow editor. You can:
- Drag and drop components to create workflows
- Use conditional statements to define logic
- Add custom scripts to extend functionality
Example Workflow:
IF email subject contains "Urgent"
THEN assign issue to team lead
ELSE
IF email body contains " billing"
THEN add comment "Please review billing information"
ELSE
THEN create new issue in project "Sales" with priority "Low"
ENDIFBest Practices and Troubleshooting
To get the most out of Jira Mail Handler, follow these best practices:
- Use clear and concise email subject lines
- Use a consistent email format for easy parsing
- Test your workflows and triggers regularly
- Monitor email logs for errors and issues
If you encounter issues with Jira Mail Handler, try:
- Checking email logs for errors
- Verifying trigger and condition settings
- Reaching out to your Jira administrator or support team
Conclusion
Jira Mail Handler is a powerful tool that can help you streamline your email notifications and automate tasks in your Jira project management workflow. By following this comprehensive guide, you’ll be well on your way to mastering Jira Mail Handler and unlocking its full potential.
Remember to:
- Set up Jira Mail Handler correctly
- Configure your email account and settings
- Use triggers, conditions, and actions to process emails
- Create custom workflows and automate tasks
- Follow best practices and troubleshoot issues
Happy automating with Jira Mail Handler!
Here are 5 Questions and Answers about “Jira Mail Handler” in a creative voice and tone, using HTML:
Frequently Asked Question
Get answers to the most frequently asked questions about Jira Mail Handler and unlock the full potential of your project management tool!
What is Jira Mail Handler and how does it work?
Jira Mail Handler is a feature in Jira that allows you to create issues, comments, and attachments directly from email. It works by automatically processing emails sent to a specific email address, extracting relevant information, and creating or updating Jira issues accordingly.
Can I customize the email address for Jira Mail Handler?
Yes, you can customize the email address for Jira Mail Handler to fit your organization’s needs. This can be done by configuring the mail handler settings in Jira, where you can specify a unique email address or even use a custom domain.
How does Jira Mail Handler handle attachments?
Jira Mail Handler can automatically extract attachments from incoming emails and add them to the corresponding Jira issue. You can also configure the mail handler to store attachments in a specific location, such as Amazon S3 or a custom storage solution.
Can I use Jira Mail Handler with multiple projects?
Yes, Jira Mail Handler can be used with multiple projects in Jira. You can configure the mail handler to route emails to different projects based on custom criteria, such as project keywords or email subjects.
Is Jira Mail Handler secure and reliable?
Yes, Jira Mail Handler is a secure and reliable feature that uses industry-standard encryption and authentication protocols to process emails. Additionally, Jira Mail Handler is designed to handle high volumes of email traffic, ensuring that your Jira instance remains stable and performant.
